What is the return policy?
We want you to be completely satisfied with your purchase. If you're not, here's how our return process works:
Return Period: You have 14 days from the date of delivery to initiate a return.
Condition of Items: Returned items must be unused, in their original packaging, and in the same condition as received.
Return Process:
1. Contact our customer service team to initiate the return.
2. Once approved, you'll receive instructions on how to send your item back.
Refunds: Upon receiving and inspecting the returned item, we'll process your refund to the original payment method within a specified timeframe.
Please note that return shipping costs are the responsibility of the customer unless the item is defective or there was an error in the order.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All our bags are proudly made in New York City, reflecting our commitment to local craftsmanship and ethical production practices.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I contact customer service?
You can reach out to our customer service team via the Contact page on our website. We're here to assist you with any inquiries or concerns.
